Returns & Exchanges

At The Creative Raccoon every item is handmade by me, Hillary, once the order is placed. These orders take any where from 3-6 business days to up to 4 weeks depending on what you ordered from the date payment is received. Make sure to check out the current processing times  to make sure the item you ordered will arrive to you in time.

Please email me at thecreativeraccoon.com@gmail.com if you have any problems with your order. 

Fabric Swatches are available for most items. Some require a purchase of the swatch.

Cancellations:

I accept cancellations. Request a cancellation within: 6 hours of purchase

Returns & Exchanges & Refunds:
At this time, I cannot accept returns on custom, personalized items and mini crib bedding. On all other items please contact me within 5 days of receiving your items if you would like to make a return. Items to be returned must still be in new condition with original packaging. Buyer is responsible for return shipping. Once item has been received and verified it is in original condition we will refund the full purchase price excluding shipping charges and any coupon discounts if applicable.

Returns are by a case by case basis. Please email me before returning your item(s). Most item returns are only accepted if a defect in materials used in construction has been found or an obvious problem in workmanship, such as an unfinished seam, etc, has been discovered. Merchandise is quality inspected before shipment. If I have overlooked a problem with an item, please contact me about the issue and follow shop policy for returning the item.

The Creative Raccoon does not process refunds for those of you who may suffer from "buyer's remorse" so please consider your purchases seriously before making a transaction. In other words, "all sales are final" and merchandise can only be returned when there may be a problem found in workmanship or a failure in hardware. Or on a case by case basis. 

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact thecreativeraccoon.com@gmail.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thecreativeraccoon.com@gmail.com

Before placing your order, if you have any questions / concerns / or are worried about matching colors of fabrics to your room please don't hesitate to contact me by emailing me at thecreativeraccoon.com@gmail.com or contact me on Facebook and I will be sure to answer all your questions.